Effective Date: February 20, 2025

Hey there! We’re Craig and Renae Gregoire, the duo behind 828Living.com and the 828Insiders newsletter, and we take your privacy as seriously as we take finding you the perfect home in Western North Carolina.

This Privacy Policy explains how we collect, use, and protect your information when you visit our 828Living Substack. We’ll keep this as clear, simple, and jargon-free as possible—because nobody likes reading legalese (except maybe lawyers).

1. What Information We Collect (And Why)

We collect two types of information:

A. Information You Give Us

This happens when you:

• Sign up for our 828Insiders newsletter.

• Fill out a contact form to ask about buying or selling a home.

• Call, email, or text us directly.

👉 Why we collect it: So we can help you! Whether it’s sending you listings, answering your questions, or keeping you updated on the WNC market, we only collect what’s necessary to provide value.

B. Information We Collect Automatically

When you visit our site, some data gets collected automatically (because, well, the internet). This may include:

• Your IP address (helps us understand where our visitors are coming from).

• Which pages you visit (so we know what content you find useful).

• The device & browser you’re using (so we can make sure our site works smoothly for you).

👉 Why we collect it: To improve our website and make sure we’re providing content you actually want.

2. How We Use Your Information

We use your info to:

✅ Send you helpful real estate insights (not spam!)
✅ Respond to your questions and inquiries
✅ Improve our website and marketing efforts
✅ Show you relevant ads (yep, we might run an ad or two on social media)

What we DON’T do:

❌ Sell your information to shady third parties
❌ Bombard you with irrelevant emails
❌ Store sensitive financial information (we’re real estate pros, not bankers!)

3. How We Protect Your Information

We take security seriously. While no website can guarantee 100% protection, we use Substack, which uses industry-standard security measures to keep your data safe.

If you ever feel uneasy about sharing info, reach out to us directly at craig@828living.com or renae@828living.com. We’re happy to chat!

4. Do We Use Cookies? (The Internet Kind, Not the Chocolate Chip Kind 🍪)

Yes, we use cookies—small data files that help us improve your browsing experience. They:

• Keep track of your preferences.

• Help us analyze website traffic.

• Show you relevant content.

You can disable cookies in your browser settings if you prefer. Just know that some parts of our site might not work as smoothly without them.

5. Third-Party Links & Services

Sometimes, we link to helpful third-party sites (like lenders, home inspectors, or local businesses). If you click a link and go to another site, their privacy policy applies—not ours. Always check their policies if you have concerns.

6. Email & Text Communication

If you sign up for our newsletter or alerts, we promise to:

• Only send relevant real estate insights.

• Keep emails infrequent but valuable.

• Make unsubscribing easy—there’s a link in every email.

If you ever want to stop receiving emails from us, unsubscribe, and we’ll remove you from our list. No hard feelings!

7. Your Privacy Rights

Depending on where you live, you may have certain rights over your data, including:

• Requesting to see what data we have about you.

• Asking us to delete your data (unless we’re legally required to keep it).

• Updating any inaccurate information.

Want to make a request? Just email us at craig@828living.com. We’ll be happy to help!

8. Changes to This Privacy Policy

We may update this policy from time to time as laws change or as our site evolves. If we make any big changes, we’ll post an update here. Feel free to check back whenever you like.

9. Questions? Let’s Talk!

We’re real people, not some faceless corporation. If you have any questions about this policy, your privacy, or just want to chat about WNC real estate, reach out anytime!

📧 Email: craig@828living.com, renae@828living.com
🌎 Visit: 828Living.com

Thanks for being here—we appreciate you!

Craig & Renae
Your 828 Living Team